The shipping method varies for each product. Please check the delivery options for each product when placing an order.
1/ Concert, Musical, Autograph Session, and Meet-and-Greet Tickets
For concert, music meeting, signing session, and fan meeting tickets, our company provides the following collection methods:
a. On-site Collection
Please pay attention to the details provided in the ticket collection email. A redemption letter will also be sent within 48 hours.
To collect, please present the "[Redemption QR Code] (QR Code)" found in the redemption letter, your order number, or your ordering phone number at the designated location during the specified date and time.
Authorization: If you are unable to collect the tickets in person, you may authorize a friend or family member to collect them on your behalf by providing them with the "[Redemption QR Code] (QR Code)" from the redemption letter, the order number, or the ordering phone number.
Tickets not collected by the deadline will be treated as an abandoned order.
b. Local SF Express Delivery
Shipping fees must be paid along with the order.
You must clearly fill in a complete Hong Kong address, a local SF Express station/smart locker address, and a valid Hong Kong mobile phone number.
The customer is responsible for any delays or additional SF Express charges resulting from incomplete information.
Important Restriction: Due to staffing arrangements, we will not accept ticket collection by other courier companies not arranged by us. We will only process on-site collection orders for individuals who selected this option. Please clearly select the appropriate ticket collection method when placing your order.
For signing sessions, fan meeting tickets, and other activities explicitly marked as having no prior collection, please pay attention to the email notification.
You should arrive early on the day of the event, and use the "[Redemption QR Code] (QR Code)" in the redemption letter to verify order details and arrange for admission. If you have any questions, please log into the system to contact us.
If you are absent from the event for any reason or arrive late, tickets will not be refunded or exchanged and will be treated as an abandoned order.
For events such as autograph sessions and meet-and-greets where it is stated that pre-pickup is not available, please pay attention to the email notification. Arrive at the venue early on the day of the event and present the "QR Code" in the redemption letter to verify your information and arrange entry.
If you have any questions, please log in to the WMHK eShop to contact us.
Tickets will not be refunded or exchanged if you are absent or arrive late for the event for any reason.
2/ Concert Merchandise
Different arrangements will be made for concert merchandise depending on the product design and delivery schedule.
For merchandise of concerts held in Hong Kong:
Redemption with the "QR Code" in the redemption letter has the following two options:
Pick up in person at the Warner Music office within the specified date before the concert, or
Pick up at the venue during the concert.
Please pay attention to the pickup email notification and redemption letter for details.
If the merchandise is not picked up after the concert, please log in to WMHK eShop to contact customer service within 7 days for arrangements. If no pickup arrangement is received within 7 days, the order will be considered abandoned and canceled, and the payment will not be refunded or any compensation will be given. No objection will be entertained.
For merchandise of concerts held outside of Hong Kong:
Only the option of picking up in person at the venue during the concert by presenting the "QR Code" in the redemption letter. No other pickup methods are available.
Please ensure that you can pick up your merchandise before the concert starts on the day. Please pay attention to the pickup email notification for details.
If you are unable to pick up on the day due to special circumstances, please log in to the WMHK eShop to contact customer service 10 days before the concert to arrange for self-paid courier delivery. Otherwise, all items not picked up on the day will be treated as abandoned and canceled, and the payment will not be refunded or any compensation will be given. No objection will be entertained.
3/ Albums
Two options may be provided:
- local courier delivery or
- pickup in-person or authorise someone on your behalf at the Warner Music office by presenting the "QR Code" in the redemption letter.
Please read the product information carefully for details.
Details of shipment will be notified by email when shipment is ready. If you need to change the recipient information during the delivery, please contact the logistics company directly.
Delivery Methods
Self-Pickup: Pick up in person or authorise someone on your behalf at the Warner Music office by presenting the "QR Code" in the redemption letter, or pick up at the venue during the concert.
Please pay attention to the pickup email notification and redemption letter for the pickup date and time.
If the merchandise is not picked up after the pickup date expires, please log in to the WMHK eShop to contact customer service within 7 days for arrangements. If no pickup arrangement is received within 7 days, the order will be considered abandoned and canceled, and the payment will not be refunded or any compensation will be given. No objection will be entertained.
Via SF Express:
i. Local courier direct delivery to office/residential address (via SF Express)
ii. SF Locker pickup
iii. SF Business Station pickup
iv. SF Station pickup
v. OK Convenience Store pickup (via SF Express)
Delivery days are 2-4 working days after notification of shipment. Please pay attention to the shipment email notification for details.
Applicable regions: Hong Kong Island, Kowloon, New Territories
Any additional delivery fees incurred due to incorrect delivery address or phone number information provided will be paid by the recipient.
Delivery may be delayed during festive holidays with high order volume or force majeure natural disasters.